1. Data controller
89 Printing is a digital printing service located in Sidakarya, South Denpasar, Bali, Indonesia. In this policy, “we” refers to 89 Printing as the party responsible for handling customer data to provide our services.
2. Data we collect
- Identity and contact data, including name, phone number, email address, delivery address, and business name.
- Conversation data, including message content, attachments, profile name, and platform account IDs when you contact the 89 Printing Facebook Page or Instagram account.
- Order and transaction data, including products, print specifications, designs, transaction value, payment method, and delivery status.
- Limited technical data, including IP address, device and browser type, access time, and service security logs.
- Other information you voluntarily provide when requesting a quote, support, or customer service.
3. How we use data
- Respond to enquiries and manage customer conversations through OmniChat.
- Prepare quotes and process orders, payments, production, delivery, and after-sales service.
- Connect conversations with customer and order records to provide consistent service.
- Protect accounts, prevent abuse, resolve service issues, and comply with legal obligations.
- Improve service quality using limited or aggregated operational data.
4. Facebook and Instagram data
When you message the 89 Printing Facebook Page or Instagram account, Meta sends the conversation data required by the OmniChat_89 application. We use this data only to receive, display, and reply to messages and to manage 89 Printing customer service. We do not sell Meta data or use it to build third-party advertising profiles.
5. Data sharing
We share data only as necessary with infrastructure, storage, communications, payment, or delivery providers that help operate our services. We may also disclose data when required by law or necessary to protect rights and safety. We do not sell customer personal data.
6. Retention and security
We retain data while it is needed for conversations, order fulfilment, customer support, accounting, dispute resolution, and legal obligations. We apply access controls, authentication, activity logging, encrypted connections, and reasonable technical safeguards. No system is entirely risk-free, but we regularly review and improve our protections.
7. Your rights and choices
You may request access, correction, a copy, restriction, or deletion of personal data we manage, subject to applicable law. Full instructions are provided on our Data Deletion page.
- Never send passwords, OTP codes, PINs, or payment card information to us through messages.
8. Policy updates
We may update this policy as our services, technology, or legal requirements change. The most recent update date will appear at the top of this page.
9. Contact
Privacy questions and data requests can be sent to dwi89printing@gmail.com with the subject “89 Printing Data Privacy”, or through the official contact details on the 89 Printing website.